We take pride in the quality of our products and want you to be fully satisfied with your purchase. To ensure your peace of mind, we offer a 12-month warranty from the date of receipt for all our canvas prints and frames.
Warranty Coverage:
Materials & Craftsmanship: Our products are carefully made using high-quality materials, modern equipment, and skilled craftsmanship. If you experience any manufacturing defects or issues related to the materials within the warranty period, we will replace or repair the product at no additional cost.
Quality Assurance: Each product undergoes a rigorous quality control process to ensure it meets our high standards. In the unlikely event that you receive a product that is damaged or defective due to manufacturing errors, we will provide a full replacement or repair based on your preference.
Warranty Exclusions:
The warranty does not cover the following:
Damage Caused by Improper Use or Negligence: Any damages resulting from misuse, mishandling, or failure to follow proper care instructions are not covered by the warranty. This includes damages caused by dropping, scratching, or improper storage of the product.
Third-Party Interventions: Any modifications, repairs, or alterations made by unauthorized individuals or service providers will void the warranty. We advise that you do not attempt to fix or alter the product yourself.
External Factors: The warranty does not cover damages caused by external factors such as accidents, natural disasters, fire, vandalism, or any other unforeseen incidents that are beyond our control.
Normal Wear and Tear: As with any product, general wear and tear that occurs over time from regular use are not covered under the warranty.
Improper Display or Installation: Damage resulting from improper hanging, installation, or display (such as exposure to excessive heat, humidity, or direct sunlight) is excluded from the warranty.
Warranty Claims:
If your product shows any defects covered under the warranty, please contact us as soon as possible with the following details:
Your order number and proof of purchase
Photos of the defective or damaged item
A description of the issue
Once we receive your claim, we will assess the situation and provide instructions for returning the item (if necessary). If the product is deemed faulty, we will offer either a full replacement or repair, depending on your preference.
Manufacturing and Material Excellence:
Our products are proudly manufactured in Romania, using only high-quality materials sourced from reputable suppliers. We use state-of-the-art equipment and cutting-edge technology, ensuring that each piece is crafted to the highest standards. Our skilled team of artisans takes great care in creating products that not only look beautiful but are built to last.
